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Crisis communication: The mediating role of cognitive and affective empathy in the relationship between crisis type and crisis response strategy on post-crisis reputation and forgiveness

Interpersonal CommunicationCommunication StudyEmpathyCrisis CommunicationCrisis TypeCrisis Response StrategyArtsSocial SciencesCommunicationCrisis ManagementPsychosocial ResearchPsychologyCoping Behavior