Exploring the application of IoT in the service station business

Abstract

This study aims to research the application of the Internet of Things (IoT) using Bluetooth Low Energy (BLE) technology in convenience stores of gas stations to supporting decision-making and improve business operations. This study is developed in partnership with a gas station franchise of Canada’s largest integrated oil and gas company operating in the province of Quebec. The data collected from the IoT-system are compared with the data from the enterprise management system and analyzed with data mining techniques. Results reveal that IoT can help improve customer experience and business operations in service stations toward the digital transformation.