Handling false information in emergency management: A cross-national comparative study of European practices

Abstract

During emergencies, exposure to false information can increase individual vulnerability. More research is needed on how emergency management institutions understand the effects of false information and what are the various approaches to handling it. Our document analysis and 95 expert interviews in eight European countries – Germany, Italy, Belgium, Sweden, Hungary, Norway, Finland, and Estonia – show that approaches vary considerably: some have instituted central management of identifying and tackling false information while others prioritise the spreading of accurate information. A review of national practices and an analysis of recent crisis cases show that both approaches may be necessary. The diffusion of false information is strongly affected by the lack of timely and verifiable information from governments. We also find that in several countries, the emergence of false information is often associated with malicious foreign influence activities. Our study contributes to a better understanding of how the effects of false information are mitigated by the emergency management systems in Europe.