IEEE Software · 2021 · 89 citations · 5 references
ChatbotEngineeringSoftware EngineeringSpoken Dialog SystemIntelligent SystemsCommunicationNatural Language ProcessingConversation AnalysisConversational User InterfaceNatural LanguageSocial NetworksVirtual AssistantsDialogue ManagementComputer ScienceChatbot Development ToolTechnologySocial ComputingAutomationPersonal RobotHuman-computer InteractionArtsRoboticsVirtual Agent
Chatbots are programs that supply services to users via conversation in natural language, acting as virtual assistants within social networks or web applications. Here, we review the most representative chatbot development tools with a focus on technical and managerial aspects.
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Carlene Lebeuf, Margaret‐Anne Storey, Alexey Zagalsky · IEEE Software · 2017 · 151 citations
Software Maintenance, Software Bots, Current Bot Technology +14
The rise of the (modelling) bots: Towards assisted modelling via social networks
Sara Pérez-Soler, Esther Guerra, Juan de Lara et al. · 2017 · 42 citations · Full text