Annals of Tourism Research · 2021 · 162 citations · 58 references
ManagementHospitality ManagementTourism ManagementHotel ManagementInnovationTourismHotel MarketingHotel Operations ManagementHotel Quality ManagementSustainable Hotel OperationsTourism AccommodationHotel Business Model InnovationHotel InnovationHotel Performance Measurement
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The Behavior of Stock-Market Prices
Eugene F. Fama · The Journal of Business · 1965 · 8.7K citations
Services Marketing: Integrating Customer Focus Across the Firm
Managing Service Quality · 2004 · 1.8K citations