Publication | Closed Access
The influence of emotional intelligence and relationship quality on the service recovery effect of online platform ecosystem
11
Citations
41
References
2021
Year
Customer SatisfactionOnline Platform EcosystemService RecoveryService ResearchService StudySocial ComputingEmpathyManagementInterpersonal RelationshipsService InteractionSocial SciencesRelational CommunicationRelationship QualityEmotional IntelligenceEmotionPsychology
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