Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam

Abstract

This study establishes how tourism and hospitality businesses in Vietnam developed organizational resilience to survive the first wave of the Covid-19 crises. With employees acknowledged as a critical dimension in tourism and hospitality services, the study focused on how human resources (HR) practices were adopted to develop organizational resilience during the crisis. In-depth interviews were conducted with 20 tourism and hospitality managers during Vietnam's lockdown. The findings reveal valuable HR resilience-building practices that these businesses implemented before, during and after the lockdown. The results contribute to our understanding of how HR practices can sustain the tourism workforce and enhance organizational resilience in the face of a global pandemic.