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Unfriendly customer behaviors and employees’ psychological capital: the role of health symptoms and positive humor events

Customer SatisfactionSocial PsychologyConsumer ResearchHealth PsychologyCustomer BehaviorsSocial SciencesOrganizational BehaviorPsychologyHealth SymptomsEmployee AttitudeConsumer BehaviorOrganizational PsychologyBehavioral SciencesPositive Humor EventsApplied Social PsychologyMarketingPositive PsychologyBusinessHumor Detection