Real Madrid and public relations: applying the circuit of culture to organizational values

Abstract

Real Madrid is one of the leading sport organizations in the world in terms of finances, fans and awards, a status gained in large part due to its values. Using a critical/historical method, this paper examines the role of public relations in how Real Madrid communicates its values with club members and international fans, focusing on the years 2000 to present. For that purpose, this article uses the circuit of culture and its five moments – regulation, production, consumption, representation, and identity – in the creation of shared meaning. The circuit provides an organizing and conceptual framework that places public relations practice in a dynamic negotiation of power between the organization (Real Madrid) and its stakeholders (mainly international fans) that is context specific and constantly changing. The study concludes that Real Madrid has been able to embrace a set of universalist values and thus find massive success to break away from its older, local and national identity, all without alienating its Spanish fans.