Publication | Closed Access
An Empirical Application of the Delone and Mclean Model in the Kuwaiti Private Sector
153
Citations
19
References
2005
Year
Total Quality ManagementCustomer SatisfactionFirm PerformanceMclean ModelTechnology AdoptionEmpirical ApplicationInformation QualityKuwaiti Private SectorService QualityManagementEconomic AnalysisEconomicsAccountingUser AcceptanceCorporate GovernanceInformation ManagementMarketingFinancial PerspectiveEconometric ModelTechnology Acceptance ModelBusinessEconometricsQuality Characteristic
An empirical application of the DeLone and McLean model in private sector organizations of Kuwait is presented. Seven organizations representing the seven sectors in the Kuwaiti Stock market participated. Certain direct associations between the variables in the original DeLone and McLean model were supported from initial correlation analysis. Subsequent regression analyses confirmed these associations. Information quality and system quality impact user satisfaction significantly. System usage has a significant influence on individual impact.
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