Concepedia

Extending and adapting the concept of quality management for museums and cultural heritage attractions: A comparative study of southern European cultural heritage managers' perceptions

Fabio Carbone, Luíz Oosterbeek, Carlos Costa, Ana Maria Ferreira

Tourism Management Perspectives · 2020 · 47 citations · 46 references

Open access

Concepts

ManagementHeritage ConservationQuality ManagementHeritage PolicyMuseum StudiesTotal Quality ManagementCultural HeritageCultural Heritage ConservationCultural Heritage PreservationHeritage TourismMuseum AdministrationMuseum PolicyComparative Case Study DesignHeritage AttractionsHeritage Resource ManagementMuseum ConservationMuseum Environment ManagementMuseum Performance MeasurementMuseum Quality Assurance

References

46

Sensemaking in Organizations

Dennis A. Gioia, Ajay Mehra, Karl E. Weick · Academy of Management Review · 1996 · 15.8K citations

Management, Organization Studies, Organizational Behavior +8

Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization

Darla K. Deardorff · Journal of Studies in International Education · 2006 · 3.2K citations

Education, Educational Assessment, Higher Education +14

Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists

Ching‐Fu Chen, Fu-Shian Chen · Tourism Management · 2009 · 2.5K citations

Management, Marketing, Tourism Management +16

International encyclopedia of the social & behavioral sciences

Choice Reviews Online · 2006 · 2K citations

Public Health, Behavioral Sciences, Psychology +10

Juran's quality handbook

Joseph M. Juran, A. Blanton Godfrey, Robert E. Hoogstoel et al. · 1999 · 1.1K citations

Management, Operations Management, Quality Management +17