Transforming Government People Process and Policy · 2020 · 14 citations · 27 references
EngineeringSmart CitySmart Ict ArchitecturesSmart EnvironmentSocial SciencesIct ArchitecturesSmart SystemsGovernance (Urban Studies)Smart City GovernanceInternet Of ThingsSmart InfrastructureUrban ApplicationIndustrial InformaticsSystematic Literature ReviewBusiness Information SystemsTransformation ProcessDesignTechnology InfrastructureUrban PlanningGovernance (Data Management)Information ManagementSmart SocietyArchitectural DesignUrban DesignManagement Of TechnologyTechnology
Purpose Cities have recognised information and communication technology (ICT) as a major enabler for transforming into “smarter” service providers. Mauritius is considering embarking on a smart island initiative, and as such, the existing towns in Mauritius have a major role to play in the transformation process. This study aims to focus on a systematic analysis of ICT architectures. This study proposes recommendations with regard to ICT infrastructures. This study elicits the contribution of those services towards the overall transformation of the towns, which in turn will form an integral part of the smart island initiative of the country. Design/methodology/approach A first step towards developing a smart ICT architecture is to understand what a smart ICT architecture constitutes of and the frameworks that can be used to develop these architectures. The main objectives of this systematic literature review (SLR) are as follows: understand what a smart ICT architecture consists of and derive a definition that will be used throughout the research for the development of ICT architecture for the smart local councils for Mauritius; analyse various frameworks, architectures and models that have been used in existing literature for the development of smart ICT architectures. Findings This SLR was conducted with a view to investigate ICT architectures with respect to smart governance. An in-depth review, followed by a critical analysis was performed based on the research questions set. The contribution of this study include the formulation of a definition for ICT architecture for smart local councils, which can be applied to any sphere characterised by similar aspects with reference to smart local governance. Albeit existing frameworks such as The Open Group Architecture Framework, Federal Enterprise Architecture and Zachman Framework, it was observed that in most cases, ICT architectures were built from scratch potentially because of specificities of each country/city. Originality/value This work proposes ICT architectures for smart local council.
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E‐government adoption: architecture and barriers
Zakareya Ebrahim, Zahir Irani · Business Process Management Journal · 2005 · 754 citations
Transforming the communication between citizens and government through AI-guided chatbots
Aggeliki Androutsopoulou, Nikos Karacapilidis, Euripidis Loukis et al. · Government Information Quarterly · 2018 · 504 citations
Artificial Intelligence, Natural Language Processing, Conversational User Interface +13