Web content management

Abstract

Most organizations have implemented a Web site.Many are now experiencing problems associated with maintaining the content of their Web site.The Web manager often becomes a bottleneck for new content, old content fails to be removed, and new content can be published without approval.Although Web content management (WCM) methods and technologies are emerging, the market is crowded with suppliers and there is confusion concerning what WCM is, where it came from, and what facilities and services it should incorporate.We describe the antecedents of WCM (document management, customer relationship management, software configuration management) and develop a WCM framework.The WCM framework is applied to a case study of an intranet implementation in order to test the framework and to highlight WCM problems in the case study.