Behavioural Responses to Robot Conversational Failures

Abstract

Humans and robots will increasingly collaborate in domestic environments which will cause users to encounter more failures in interactions. Robots should be able to infer conversational failures by detecting human users' behavioural and social signals. In this paper, we study and analyse these behavioural cues in response to robot conversational failures. Using a guided task corpus, where robot embodiment and time pressure are manipulated, we ask human annotators to estimate whether user affective states differ during various types of robot failures. We also train a random forest classifier to detect whether a robot failure has occurred and compare results to human annotator benchmarks. Our findings show that human-like robots augment users' reactions to failures, as shown in users' visual attention, in comparison to non-human-like smart-speaker embodiments. The results further suggest that speech behaviours are utilised more in responses to failures when non-human-like designs are present. This is particularly important to robot failure detection mechanisms that may need to consider the robot's physical design in its failure detection model.