Development of Effective Communication Framework Using Confirmatory Factor Analysis Technique

Abstract

Primary stakeholders (owner, consultant, and contractor) are commonly subject to challenges associated with internal miscommunication. Inaccurate transmission of data may cause major project delays and cost overruns. As it was found that few researchers have focused on prediction and analysis of designers’ effective communication indicators (DECI) in construction projects, this study aims at determination of DECIs in construction projects. For this purpose, a survey containing 52 questions corresponding to potential effective communication indicators was developed and distributed among experienced designers. Based on survey responses and implemented statistical tools, DECIs were identified. Confirmatory factor analysis technique was then utilized to determine major components of DECI. Results revealed that principal components of DECI are design and technology, scope clarity, technical and financial support, facility, experience issues, and decision-making issues. This study assists practitioners make proactive plan to utilize project resources properly in order to manage internal miscommunication.