Corporate Memory Through Cooperative Creation of Knowledge Bases and Hyper-Documents

Abstract

: The Co4 system is dedicated to the representation of formal knowledge in an object and task based manner. It is fully interleaved with hyper-documents and thus provides integration of formal and informal knowledge. Moreover, consensus about the content of the knowledge bases is enforced with the help of a protocol for integrating knowledge through several levels of consensual knowledge bases. CO 4 is presented here as addressing three claims about corporate memory: (1) it must be formalised to the greatest possible extent so that its semantics is clear and its manipulation can be automated; (2) it cannot be totally formalised and thus formal and informal knowledge must be organised such that they refer to each other; (3) in order to be useful, it must be accepted by the people involved (providers and users) and thus must be non contradictory and consensual. The development of corporate memories has several well-acknowledged reasons: people are leaving firms with their know-how; wor...