Exploring human factors in Logistics 4.0: empirical evidence from a case study

Abstract

Nowadays, the terms Smart Logistics and Logistics 4.0 are used to represent the Industry 4.0 technology-based application in the field of logistics. The introduction of technology in logistics affects significantly the work of operators, opening new evolution scenarios and offering several opportunities of change of the human role in logistics. Starting from a literature analysis, this paper aims at addressing the changes that will occur for logistics operators in the Industry 4.0 era, depicting two possible scenarios. Moreover, a case study analysis is used for presenting a Logistics 4.0 implementation in a real industrial context, discussing its impacts on the human work.