Journal of Service Research · 2001 · 23 citations · 0 references
ManagementHospitality ManagementStrategic ManagementCompetency ManagementGuest Experience ManagementHotel ManagementBehavioral CompetenciesHospitality OperationsHotel Human Resource ManagementHotel MarketingHotel Operations ManagementProfessional CompetenciesCustomer Service CompetenciesEmployee Training In HotelsHospitality Performance Measurement