Publication | Open Access
Value co-destruction in hotel services: Exploring the misalignment of cognitive scripts among customers and providers
80
Citations
94
References
2019
Year
Customer ExperienceCustomer SatisfactionService RecoveryManagementBusinessHospitality MarketingHospitalityConsumer ResearchValue Co-destructionHotel ServicesValue Co-creationMarketingOrganizational BehaviorCognitive ScriptsHospitality Management
| Year | Citations | |
|---|---|---|
Page 1
Page 1