Effect of Output Quality and Result Demonstrability on Generation Y’s Behavioural Intention in Adopting Mobile Health Applications

Abstract

The aim of this study is to investigate the relationships between image, output quality, perceived self-efficacy, result demonstrability and Generation Y’s behavioural intention to use mobile health applications. Research data are gathered from a sample of 120 Generation Y participants in Malaysia. Partial least squares structural equation modelling (PLS-SEM) is employed to examine the influences of image, output quality, perceived self-efficacy and result demonstrability on behavioural intention to use mobile health applications. The results demonstrate that output quality and result demonstrability are potential predictors of behavioural intention to use mobile health applications. However, there is no significant relationship between image, perceived self-efficacy and behavioural intention. This study contributes to the body of knowledge focused on a better understanding of the behavioural intention of younger generations to adopt and use mobile health applications. Current research provides developers of mobile health applications and healthcare professionals with useful insights into how the adoption rate of mobile health applications can be enhanced.