Benchmarking of European smart cities – a maturity model and web-based self-assessment tool

Abstract

Purpose Benchmarks provide a strategic tool for assessing the sustainability impacts of urban development. Addressing the need for practitioners to evaluate their initiatives, track progress and determine their competitive position, this paper aims to introduce the conception and implementation of a smart city maturity assessment and benchmarking tool. Design/methodology/approach Following a design science approach, application objectives are defined based on a review of literature and related benchmarking tools. Focusing on a subset of functions for the prototype version, these objectives are operationalized by development of a smart mobility maturity model, indicator set and survey. A two-step evaluation by means of a test run using data of five cities and expert interviews confirms the tool’s functionality. Findings Compliance with the defined objectives is achieved by implementation of a Web-based self-assessment tool using objective indicators. Future development iterations are to integrate additional smart city action fields. Practical implications Delivering a city’s maturity level, the tool enables stakeholders to measure the impact of their initiatives. Benchmarking functions for tracking progress and comparison with other projects are provided in the form of graphical analyses. Ac-tionable guidance is supplied for improving the city’s standing. Social implications Strategies supporting a sustainable lifestyle are crucial for smart city development, as the shaping of attractive living spaces and a reliable information and communication technology and physical infrastructure form major selling points for attracting skilled workers, businesses, tourists and citizens. Originality/value Enabling practitioners to self-evaluate their initiatives, providing the option to track progress and supplying guidance for improving a city’ standing, the proposed solution represents a novel form of knowledge transfer.