An Ability of WhatsApp Usage in Industrialised Building System (IBS) Construction Project

Abstract

In this article, we discuss about WhatsApp application practise around project managers in managing IBS construction projects. The WhatsApp application offera great advantages, especially in collecting, managing information and data in a timely manner. Previous study highlighted effective communication become as a bridge between practitioners to share a knowledge, information and integration. Unfortunately, there is still a lack of empirical studies on how efficiencies of WhatsApp application overcome the communication barriers while managing distributed project teams on construction project. Thus this study seeks to explore communication performance perceived through WhatsApp application. The semi-structured interview methodology was used to gain in-depth knowledge from several project managers who have experiences in managing construction projects virtually through WhatsApp application. The finding from this study revealed that WhatsApp application has become an effective communication channel to overcome the barriers of communication while managing distributed teams and allowing timely information sharing.