Publication | Open Access
Specification of a UX Process Reference Model towards the Strategic Planning of UX Activities
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2019
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EngineeringIndustrial EngineeringSoftware SystemsSoftware StudiesSoftware EngineeringSoftware ProcessBusiness Process ModelingBusiness CaseManagementStrategic PlanningCapability ManagementSoftware ConstructionAgile DevelopmentDesignUx ActivityProcess SpecificationStrategyLifecycle ModelStrategic ManagementSoftware DesignBusiness Process ManagementBusiness ProcessSoftware DevelopmentPrimary Ux LifecycleUx ActivitiesOperations EngineeringBusinessBusiness StrategyUx Processes
In this conceptual paper, we present a UX process reference model (UXPRM), explain how it builds on the related work and report our experience using it. The UXPRM includes a description of primary UX lifecycle processes, and a classification of UX methods and artifacts. This work draws an accurate picture of UX base practices and allows the reader to compare and select methods for different purposes. Building on that basis, our future work consists of developing a UX Capability/Maturity Model (UXCMM) intended for UX activity planning according to the organization’s UX capabilities. Ultimately, the UXCMM aims to facilitate the integration of UX processes in software engineering, which should contribute to reducing the gap between UX research and UX practice.