Exploring the relationship between government budget information and citizens’ perceptions of public service performance in China

Abstract

This study examines how government budget information affects citizen’s satisfaction with the budgeting process, their trust in government, and their perceptions of public service performance. Using data collected from two waves of large-scale telephone surveys in Guangzhou, China, we found that budget information was negatively associated with budget satisfaction, but positively related to perceived public service performance through increased citizen trust. These findings provide empirical evidence for understanding the complex relationship between budget information and citizens’ perceptions of government performance, and suggest useful strategies for government to enhance citizens’ trust and improve communications with citizens.