Effect of Explicit Emotional Adaptation on Prosocial Behavior of Humans towards Robots depends on Prior Robot Experience

Abstract

Emotional adaptation increases pro-social behavior of humans towards robotic interaction partners. Social cues are an important factor in this context. This work investigates, if emotional adaptation still works under absence of human-like facial Action Units. A human-robot dialog scenario is chosen using NAO pretending to work for a supermarket and involving humans providing object names to the robot for training purposes. In a user study, two conditions are implemented with or without explicit emotional adaptation of NAO to the human user in a between-subjects design. Evaluations of user experience and acceptance are conducted based on evaluated measures of human-robot interaction (HRI). The results of the user study reveal a significant increase of helpfulness (number of named objects), anthropomorphism, and empathy in the explicit emotional adaptation condition even without social cues of facial Action Units, but only in case of prior robot contact of the test persons. Otherwise, an opposite effect is found. These findings suggest, that reduction of these social cues can be overcome by robot experience prior to the interaction task, e.g. realizable by an additional bonding phase, confirming the importance of such from previous work. Additionally, an interaction with academic background of the participants is found.