Communications of the ACM · 2018 · 14 citations · 24 references
Health ProfessionsHealth InformaticsHealth Services AdministrationHealth Information SystemsHealth Services ResearchHealthcare Information SystemsHealth Care ProductivityHealthcare Performance MeasurementMedical Technology AssessmentPerformance ImprovementClinical ProductivityHealth Technology AdoptionHealth Worker Productivity
New York State healthcare providers increased their use of the technology but delivered only mixed results for their patients.
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Beyond the productivity paradox
Erik Brynjolfsson, Lorin M. Hitt · Communications of the ACM · 1998 · 1K citations · Full text