Integrating the Digital Twin of the manufacturing system into a decision support system for improving the order management process

TLDR

Manufacturing firms must adapt to changing customer demands, rising resource costs, and increasing uncertainty, and digitalization—particularly via cyber‑physical systems and digital twins—offers a promising solution. The study proposes a conceptual framework and explores potential applications of a decision support system for order management that leverages the manufacturing system’s digital twin. The authors describe how the digital twin can be integrated into the decision support system to enhance order management processes.

Abstract

Today´s manufacturing companies need to adapt more than ever to changing customer needs, rising resource costs and increasing uncertainties. A promising way to face these issues is the digitalization of the manufacturing system. Key elements of the digitalization are cyber-physical systems (CPS) and the cyber-physical production system (CPPS). In the last years, the Digital Twin has become a synonym for the cyber-part of CPS and CPPS. In this paper, a conceptual framework and potential applications of a decision support system for the order management process are discussed, that is based on the Digital Twin of the manufacturing system.