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Explaining and predicting online review helpfulness: The role of content and reviewer-related signals

Cognitive ScienceSocial MediaOnline Review HelpfulnessOnline ReviewsCustomer ReviewSoftware ReviewReviewer-related SignalsSocial InfluenceUser FeedbackQuality ReviewCommunicationArtsContent AnalysisOnline Customer BehaviorPersuasionSocial SciencesText Mining