A contribution to the conceptualisation of quality in impact assessment

Closing the gap in a generation: health equity through action on the social determinants of health

Michael Marmot, Sharon Friel, Ruth Bell et al. · The Lancet · 2008 · 7.9K citations

Public Health, Health Policy, Health Sciences +11

An Instrument for Measuring the Critical Factors of Quality Management

Jayant V. Saraph, Philip G. Benson, Roger G. Schroeder · Decision Sciences · 1989 · 2K citations

Management, Quality Management, Quality Assurance +10

The performance measurement manifesto.

R G Eccles · PubMed · 1991 · 1.3K citations

Business, Accountancy, Accounting +17

Defining Quality

Lee Harvey, Diana Green · Assessment & Evaluation in Higher Education · 1993 · 1.2K citations

Education, Educational Assessment, Higher Education +6

The Rhetoric and Reality of Total Quality Management

Mark Zbaracki · Administrative Science Quarterly · 1998 · 902 citations

Management, Quality Management, Quality Improvement +7