Perceptions of Healthcare Experiences: Relational and Communicative Competencies to Improve Care for LGBT People

Abstract

Abstract This article presents findings from a small‐sample, exploratory focus group study examining LGT persons’ descriptions of healthcare experiences and perceptions of best practices in healthcare. Goals of the study were to identify areas in which healthcare experiences can be improved through enhancements in healthcare provider education, consciousness‐raising, skill development, and/or healthcare system. This article presents focus group data, which revealed major interpersonal and healthcare system‐level themes, including similarities and differences between and among sexual orientation/gender identity groups (lesbian, gay, HIV+ gay men, and transgender individuals). Implications are discussed for improved quality in LGBT healthcare delivery, health professions’ education, patient–provider relationships, and reducing social injustices associated with discriminatory healthcare experiences.