Selecting cloud computing service provider with fuzzy AHP

Abstract

Cloud Computing (CC) service providers are becoming more popular as the demand for outsourcing information and communication technology (iCT) section of enterprises has increased. Selecting the most appropriate service provider for an enterprise depends on many criteria that are based on the strategies, requirements, and resources of the enterprise. Since this decision problem is dependent on various conflicting criteria and a decision-maker has to choose the best alternative while satisfying these criteria; therefore, it can be modeled as a Multi-criteria Decision Making (MCDM) problem. In this research, a pilot case study is conducted in which the CC service provider selection problem is modeled as a MCDM problem and Fuzzy Analytical Hierarchical Process (FAHP) which is the most widely used methodology in the domain of MCDM, is implemented to select the most appropriate service provider.