Symbolic Interaction · 2017 · 33 citations · 21 references
Social SciencesMental Health NursingPsychologyInterpersonal CommunicationMedical SociologyTherapeutic CommunicationCommunication With Healthcare ProvidersCommunication With PatientsPatient ExperiencePsychosocial RecoveryRecovery-oriented CareRecovery-oriented PracticeBehavioral Health RecoveryEthnographic Research DesignHealer-patient RelationshipsLived Experience In RecoveryMental Health Service RecoveryPersonal RecoveryRecovery PrinciplesSocial Exchange Processes
What do clients/patients want or value from their encounters with healthcare providers? Based on ethnographic research conducted with individuals suffering from drug addiction and mental health issues, this article argues that clients/patients treasure “everyday” or “human” interaction with medical staff. Everydayness is accomplished through three generic social processes: **co‐silence, inclusion in back‐stage activity, and physical dramatizations of authenticity. These processes and other ordinary interactional strategies for “being human together” should be seen as vital tools for recovery.
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Stigma: Notes on the Management of Spoiled Identity
Postgraduate Medical Journal · 1969 · 14.3K citations · Full text
A Social Psychologist Discovers Chicago Sociology
Edgar H. Schein, Everett C. Hughes, Melville Dalton et al. · Academy of Management Review · 1989 · 7.2K citations