Information Systems Research · 2016 · 251 citations · 129 references
ManagementInformation TechnologyOrganization StudiesKnowledge CreationKnowledge NetworksKnowledge SharingCommunity-based KnowledgeKnowledge Co-productionKnowledge DiffusionOnline CommunitiesTacit Knowledge ExchangeVirtual CommunitiesCollective FlowCommunity Information SharingExplicit Knowledge AcquisitionNetworked Knowledge ExchangeOnline Community InteractionSocial Organization Of KnowledgeVirtual Community Knowledge Sharing
Online communities create significant economic and relational value, largely because of collective knowledge flows among participants. The study distinguishes conditions for tacit and explicit knowledge flows in online communities and proposes that these communities generate tacit knowledge flows. The authors argue that tacit and explicit knowledge flows in online communities arise under conditions of technology domestication and the sociality it affords. The study finds that the key condition for these flows is technology domestication and sociality, not novel digital technology, and this has profound implications for management and organization theory and research.
Online communities frequently create significant economic and relational value for community participants and beyond. It is widely accepted that the underlying source of such value is the collective flow of knowledge among community participants. We distinguish the conditions for flows of tacit and explicit knowledge in online communities and advance an unconventional theoretical conjecture: Online communities give rise to tacit knowledge flows between participants. The crucial condition for these flows is not the advent of novel, digital technology as often portrayed in the literature, but instead the technology’s domestication by humanity and the sociality it affords. This conjecture holds profound implications for theory and research in the study of management and organization, as well as their relation to information technology.
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