BureaucracyPublic PolicyPerformance StudiesPublic ServantsGovernment AdministrationWorkforce DevelopmentPublic ServantArtsEducationPublic Personnel AdministrationPublic Service MotivationPublic RelationsHuman ServiceLeadershipPolitical ScienceSir Stafford Northcote
Since the 1850s and the days of Sir Stafford Northcote and Charles Trevelyan, public servants have been well served by a set of foundational skills that have underpinned the core role of the public servant: providing policy advice to ministers; implementing government policy; delivering programs, services and regulation; and managing resources and infrastructure.
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CUSTOMER CARE AND THE PUBLIC SERVICE ETHOS
Catherine Needham · Public Administration · 2006 · 69 citations