Quality culture in higher education: from theory to practice

Abstract

In this paper we elaborate a conceptual framework as well as an instrument for reflection and research on quality culture. We illustrate this dialectical approach sustained by a survey in two cases. Questions for discussion Can a dialectical approach to quality culture be translated in a manageable took for assessment an reflection? Can such an approach help to maximize the fit between internal and external quality assurance systems, quality culture and organizational and educational goals?