Exploring the Impediments of Successful ERP Implementation: A Case Study in a Public Organization

Abstract

The implementation of ERP systems in the organizations is a complex process and a challenging task. Various factors may affect ERP system implementation leading to its success or failure in the organization. The on-going case study attempted to understand how and why different factors impeded successful ERP implementation in a public organization that outsourced the development and implementation of ERP system to a multi-national software company. The case study analysis explains that lack of consideration of certain factors such as top management support, user involvement, vendor support, overlooking of change management aspects, turnover of vendors team member, transfer/posting of top management of beneficiary organization affected ERP systems implementation in the organization and the project run over cost, behind schedule and was unable to meet user requirements. The findings are expected to provide valuable guidelines to the organizations planning to implement ERP systems.