The dynamic role of social media during Hurricane #Sandy: An introduction of the STREMII model to weather the storm of the crisis lifecycle

Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory

W. Timothy Coombs · Corporate Reputation Review · 2007 · 2.5K citations · Full text

Organizational Communication, Reputation Management, Management +15

Best Practices in Crisis Communication: An Expert Panel Process

Matthew W. Seeger · Journal of Applied Communication Research · 2006 · 886 citations

Interpersonal Communication, Organizational Communication, Strategic Communication +15

Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media

Friederike Schultz, Sonja Utz, Anja S. Göritz · Public Relations Review · 2011 · 767 citations

Social Media, Medium Change, Interpersonal Communication +10

Crisis management: Planning for the inevitable

Niyaz Aboudzadeh, Abdolhamid Hajipoor Shoshtari, Shahram Hashemnia · Management Science Letters · 2014 · 744 citations · Full text

Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster

Sonja Utz, Friederike Schultz, Sandra Glocka · Public Relations Review · 2012 · 556 citations

Social Media, Crisis Communication Online, Interpersonal Communication +12