Social Media: The New Mantra for Managing Reputation

Abstract

Apology; Authenticity; Blurred Boundaries; Corporate Communication; Corporate Reputation; Corporate Social; Responsibility (CSR); Crisis Communication; Crisis Messaging; CSR Reputation; Digital; Employee Relations; Hoax; Leadership; Organizational Values; Public Relations; Reputational Messages; Social Media; Social Media Monitoring; Social Networks; Stakeholder Engagement; Transparency; Trust; Workplace Surveillance