Interpersonal Communication: Lifeblood of an Organization

Deepa Sethi, Manisha Seth

SSRN Electronic Journal · 2009 · 34 citations · 0 references

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Abstract

Communication plays a crucial role in the functioning of organizations. In fact, what an organization requires mainly is communication. It is an inseparable, essential and continuous process just like the circulatory system in the human body. As a result, communication effectiveness becomes a very vital factor in determining the efficiency with which an organization performs as a whole. The existence of an organization depends upon a number of things like unity of command, delegation of authority and responsibility, teamwork and leadership, each one of which entails a strong support of interpersonal communication. Interpersonal communication, therefore, becomes the lifeblood of an organization. Fundamentals of interpersonal communication are communicators, message, noise, response, background and channel. Decent interpersonal communication skills support intimate relationship, counselling, selling, management, conflict management, etc. The various hindrances to effective interpersonal communication like sentiments, filtering, message crammed with information, defensiveness, cultural difference and argot can be overcome by simplifying language, controlling sentiments, listening ardently and using feedback. The paper examines the vitality of interpersonal communication for the subsistence of an organization.