User acceptance of media tablets: An empirical examination of perceived value

Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

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User Acceptance of Computer Technology: A Comparison of Two Theoretical Models

Fred D. Davis, Richard P. Bagozzi, Paul R. Warshaw · Management Science · 1989 · 24.9K citations

Customer Satisfaction, Behavioral Decision Making, Consumer Research +20

A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies

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Customer Satisfaction, Innovation Adoption, Behavioral Decision Making +21

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Total Quality Management, Customer Satisfaction, Service Quality +14