Journal of Cleaner Production · 2015 · 20 citations · 43 references
BusinessStrategyCrisis InterventionRecovery PlanningDisaster RecoveryOperational RecoveryPost-crisis RecoveryRecovery StrategiesRecovery-oriented CareRecovery-oriented PracticeError Recovery StrategiesRecovery Decision Support SystemsRecovery Decision-makingRecovery PrinciplesRecovery Strategy DesignRecovery Strategy EvaluationRecovery Tactics
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James J. Buckley · Fuzzy Sets and Systems · 1985 · 3.3K citations
Competing on the Eight Dimensions of Quality
David A. Garvin · Harvard business review · 1987 · 1.6K citations