Using fuzzy analytical hierarchy process to evaluate main dimensions of business process reengineering

Abstract

The goal of business process reengineering (BPR) is to achieve dramatic improvements in measures of business performance by radically changing the process design. The aim of this study is to develop a Fuzzy Analytic Hierarchy Process (FAHP) for the evaluation of BPR dimensions and taking judgments of decision makers into consideration. Drawing on the four dimensions of the BPR, this research first summarized the evaluation indices synthesized from the literature relating to BPR. Then, for screening these indices, 11 sub- indices fit for BPR evaluation were selected through expert questionnaires. FAHP method is used for determining the weights of the criteria by decision makers. The results show that organizational culture is the most important dimension of business process reengineering while BPR is implemented.