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Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry

Total Quality ManagementCustomer SatisfactionTourism ManagementEnvironmental PerformanceFirm PerformanceOrganization-environment RelationshipManagementBusinessHospitalityCorporate Social ResponsibilityTourismStrategic ManagementHotel IndustryHospitality IndustryHospitality Management