Publication | Closed Access
Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry
229
Citations
120
References
2012
Year
Total Quality ManagementCustomer SatisfactionTourism ManagementEnvironmental PerformanceFirm PerformanceOrganization-environment RelationshipManagementBusinessHospitalityCorporate Social ResponsibilityTourismStrategic ManagementHotel IndustryHospitality IndustryHospitality Management
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|---|---|---|
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