Patient satisfaction in a forensic unit

Abstract

Increasing im portance is being placed on the views of health care consumers. A survey of patient satisfaction in a small forensic unit was undertaken using a combination of data collection techniques and the results of that survey are reported here. It was found that there was a high level of general satisfaction with the services being offered. However, the deficits identified by patients in the unit included: the relative lack of privacy; noise in the unit; the problem of boredom and the difficulty in negotiating 'passes' to leave the unit. Some patients suggested that the latter difficulty was linked to staffing levels. Some future research implications are identified.