Gossip in Organizations: Contexts, Consequences, and Controversies

TLDR

Gossip in organizations is examined in terms of its contexts, positive and negative outcomes, and challenges such as definitional, methodological, and ethical issues. The analysis indicates that gossip is process-oriented, with unclear beginning and end points.

Abstract

This article examines the key themes surrounding gossip including its contexts, the various outcomes (positive and negative) of gossip, as well as a selection of challenges and controversies. The challenges that are highlighted revolve around definitional issues, methodological approaches, and ethical considerations. The authors’ analysis suggests that the characteristics and features of gossip lend itself to a process-oriented approach whereby the beginning and, particularly, end points of gossip are not always easily identified. Gossip about a subject or person can temporarily disappear only for it to resurface at some later stage. In addition, questions pertaining to the effects of gossip and ethical-based arguments depend on the nature of the relationships within the gossip triad (gossiper, listener/respondent, and target).