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A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach

Total Quality ManagementCustomer SatisfactionFuzzy Multi-criteria Decision-makingFuzzy LogicService QualityService ResearchManagementBusinessFuzzy OptimizationDecision TheoryGrey-fuzzy Dematel ApproachService Quality ExpectationBusiness AnalyticsEffect DecisionMarketingFuzzy Risk AnalysisQuantitative ManagementOperations Research