At the Heart of Interaction Design

Abstract

THE LESSONS IN THIS ESSAY are conveyed in parables. Lauralee Alben posits human experience—not technology—as the essence of interactive design. To share the kinds of experience that contribute to effective interactive design, she narrates eight stories, vignettes that portray the elements of vision, a sense of discovery, common sense, truth, passion, and heart, all critical to the interactive design process.