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A telecommunications quality study using the analytic hierarchy process
65
Citations
8
References
1994
Year
Total Quality ManagementCustomer SatisfactionEngineeringService AssuranceQuality Management SystemsMultiple-criteria Decision AnalysisQuality Function DeploymentOperations ResearchService QualityManagementSystems EngineeringOrganizational SystemsAnalytic Hierarchy ProcessQuality ControlInformation ManagementOperations ManagementHierarchical StructureQuality AssuranceBusinessQuality CharacteristicAlternate TechnologiesTelecommunications Quality Study
An analytic hierarchy process (AHP) approach that can be used either for the analysis and comparison of the quality of several telecommunications companies, or for the evaluation of alternate technologies in telecommunications is presented. The method is based on pairwise comparison between several factors that affect the quality of service in a hierarchical structure. Two particular formulations are presented and discussed extensively.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>
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