Communication and the reflective practitioner: a shared perspective from sociolinguistics and organisational communication

Abstract

This paper provides an overview of an interdisciplinary project which draws together sociolinguistic analyses of workplace discourse and recent work in the field of organisational studies. The starting point for this collaboration was a set of questions which arose from attempts to apply the findings of a large‐scale sociolinguistic study into workplace language: (i) How can sociolinguistic tools and models generate useful feedback for practitioners and contribute to organisational learning? (ii) How can the understanding researchers have developed of workplace discourse help individuals and teams critically reflect on their own communication practices? (iii) What can the action research process add to our theoretical knowledge about workplace discourse? The authors explore these questions in the context of a number of current issues in the field of organisational studies, including an increasing interest in language and communication; emerging critical perspectives on the notion of competence in workplaces; and debates over the relationships between expert and practitioner knowledges. The concept of ‘reflective practice’ is presented as a framework to address these issues in the evaluation and development of workplace communication.