IT governance for enterprise resource planning supported by the DeLone–McLean model of information systems success

A Mathematical Theory of Communication

Claude E. Shannon · Bell System Technical Journal · 1948 · 80.7K citations

Engineering, Communication, Electrical Engineering +11

The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

William DeLone, Ephraim R. McLean · Journal of Management Information Systems · 2003 · 11.4K citations

Business, Information Systems, Information Technology +10

Information Systems Success: The Quest for the Dependent Variable

William DeLone, Ephraim R. McLean · Information Systems Research · 1992 · 10.6K citations

Business, Information Systems, Management Information Systems +9

Mail and Telephone Surveys: The Total Design Method.

Earl Babbie, Don A. Dillman · Contemporary Sociology A Journal of Reviews · 1982 · 6.9K citations

Social Sciences, Educational Measurement, Communication Research Methods +12

Mail and Telephone Surveys: The Total Design Method.

Marie Withers Osmond, Don A. Dillman · Social Forces · 1979 · 5.1K citations

Social Sciences, Educational Measurement, Communication Research Methods +12